We hope you're having fun rummaging through our retro goodies however if you need any help with using the site, placing an order or choosing a product, please check out our frequently asked questions below. Hopefully they'll answer your question right away but if not, please don't hesitate to get in touch with our lovely Customer Services team who are always more than happy to help! xoxo
Because we source our products from a huge variety of different brands, sizing can vary from product to product so we’ve created custom size charts which appear on every product page to make choosing the right size for you as easy as possible. Find out more with our comprehensive sizing advice here.
If the item or size you’re looking for is advertised as ‘Back in stock soon,’ this means it will restocked in the near future – usually, within a month max. We recommend adding yourself to our update list by clicking on the “Notify Me” button next to the size you want and we’ll then email you as soon as the item is back in stock.
If the item is marked as ‘Sold Out’, unfortunately we are unable to restock this product. It’s worth checking out our recommendations for other items in your size though in case we have any suitable alternatives for you!
TruffleShuffle.com is based in the UK however we ship all over the world and you can see the full list of countries we ship to here. All our prices are displayed in Great British Pounds Sterling £ so if you’re an international customer, please make sure you bear this in mind when ordering with us. For more information about international deliveries please click here and for more information about international shipping costs please click here.
I’m afraid not. We’re an online clothing store which means you can shop with us 24 hours a day, from the comfort of your sofa - miles better than a shop!
If you would like to amend anything on a recent, pending order with us, please contact our Customer Services team as soon as possible, preferably by phone (leaving us a voicemail if out of hours.) Click here to view your order history.
If your order has already been dispatched, unfortunately we won’t be able to make any amendments to it for you however please don’t hesitate to give us a call and we can explain how to return an item to us if needs be.
Sincere apologies if you’re having any trouble placing an order with us.
Have you entered all your personal and payment details correctly before placing your order?
If so, please shoot us an email with as many details of the problem as possible or give us a call and we’ll look into this for you right away.
We provide estimated delivery dates for your order within our checkout so you can see exactly when your order should arrive. If your delivery hasn’t arrived on the stated date and you chose our next day or recorded delivery option, please refer to your order confirmation email which will contain your individual tracking number so you can access more details about your parcel.
Please also check for a ‘While you were out’ card from Royal Mail which means your Postman or lady has attempted delivery. This will include details on how to re-arrange your delivery or collect your parcel if you prefer.
If you selected our First Class Delivery option, please note that although 99% of our orders shipped this way arrive within 1-2 days, on some occasions, they can take up to 5 working days to arrive. If your order has not arrived within this timeframe, please get in touch and we’ll look into it right away for you.
If your order is being shipped to a European or International destination, please note that they can sometimes take up to 10 working days to arrive. If your order has not been delivered within this timeframe, please get in touch and we’ll look into it right away for you.
Step 1: Complete the returns section of your invoice which will have arrived with your order.
Step 2: Package up your returned item carefully and affix the returns address label provided on the bottom of your invoice. Please note this returns label is just an address label and does not cover any postage costs.
Step 3: Take your parcel to your local Post Office to arrange for them to send it to us. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.
As soon as we receive your returned item we will organise the exchange or refund for you the same day and email you to let you know that this has been arranged. For more information about returning an item to us for an exchange or refund please click here
If, for any reason there is a problem with your order, please accept our sincere apologies for the trouble and disappointment. Please contact us right away stating your name and order number and we will resolve this immediately for you.
Still not found what you need? Why not check out our full helpdesk here.
Here at TruffleShuffle, we believe it's good to talk so if you have any questions whatsoever, please don't hesitate to get in touch with our ultra-friendly customer care team!
Call us on +44 (0) 1179 828884 & leave us a voicemail - we'll get back to you the next working day without fail!
Request a callback and we will call you on the requested phone number at a time that suits you Monday to Friday, 9-5pm GMT
Click here to tweet us on @truffleshuffle_ and we'll tweet you back as soon as we can.
More of a Facebooker? Get in touch by becoming a fan of our page here.
Click here to email us, we'll always get back to you by the end of the next working day if not before!
Please note the details above are for customer enquiries only!
For all other enquiries, please use the most relevant email address below and we'll get back to you as soon as we can.
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Complete all the fields below, enter your message and hit send. We'll get back to you as soon as we can!
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Our address for any enquiries or returns is:
Unit 7 Third Way Corner