Delivery

• Christmas Deliveries

  • To ensure you receive your order in time for Christmas, please pay careful attention to our last delivery dates below:
    

    Africa, Asia, Caribbean, Central and South America, Far and Middle East	16:00GMT Thursday 5th December
    Cyprus, Malta	16:00GMT Friday 6th December
    Eastern Europe (except Czech Republic, Poland and Slovakia)	16:00GMT Monday 9th December
    Australia, Greece, New Zealand, Turkey	16:00GMT Tuesday 10th December
    Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA	16:00GMT Thursday 12th December
    Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland	16:00GMT Friday 13th December
    Belgium, France, Ireland, Luxembourg	16:00GMT Monday 16th December
    UK Standard Delivery	16:00GMT Thursday 19th December
    UK Express Delivery	16:00GMT Friday 20th December
    UK Saturday Guaranteed Delivery	16:00GMT Friday 20th December
    UK Next Day Delivery	16:00GMT Monday 23rd December

    
    Any orders placed after 11.00GMT on Tuesday 24th December will be dispatched on Friday 27th December.
    
    Any orders placed after 11.00GMT on Tuesday 31st December will be dispatched on Thursday 2nd January.

• Delivery in detail

  • Here's a full run down of all our delivery options! Unsure of anything? Please just get in touch - you can call us on +44 117 982 8884, send us an e-mail or live chat us.
    
    

    UK SHIPPING OPTIONS
    Royal Mail 48 (2-5 working days)	£3.95 (FREE on orders over £40)
    Royal Mail Tracked 24 (1-2 working days)	£5.95
    Next Day or Nominated Day Delivery	£9.95

    
    
    

    WORLDWIDE SHIPPING OPTIONS
    Royal Mail Airmail Delivery (4-10 working days depending on location)	£5.95
    Royal Mail International Tracked (4-10 working days depending on location)	£12.95

• How long will delivery take?

  • Royal Mail First Class - Usually delivered 1-3 working days after your order has been dispatched and your parcel should just pop through your letterbox so you don't even need to be at home.
    
    Royal Mail Recorded Delivery - Usually delivered 1-2 working days after your order has been dispatched. This option provides a tracking number and proof of delivery once your parcel has been delivered. Your parcel will need signing for on arrival.
    
    Royal Mail Special Delivery - This delivery option is guaranteed for next day delivery before 1pm (including Saturday). Your parcel is fully trackable and will need signing for on arrival.
    
    For orders being shipped outside of the UK, we aim to deliver to Western European destinations within 4-5 working days, Eastern European destinations within 6-7 working days and worldwide within 9-10 working days.
    
    As our standard airmail service does not carry a delivery guarantee, we advise that orders can take up to two weeks to be delivered in some exceptional circumstances.
    
    If your delivery estimate has passed, please check your tracking number if you have one or just get in touch by phone on +44 117 982 8884, e-mail or live chat us here, quoting your name, order number and the complete delivery address and we will look into it straight away for you.

• What is your cut off time?

  • If you place your order by 4pm (GMT) Monday-Friday we will ship your order on THE SAME DAY. Orders placed after 4pm on a Friday will not be despatched until the following Monday. And if you place your order on a bank holiday, it won't be dispatched till the next working day. This will all be confirmed for you at checkout too where we give you predicted delivery dates (or guaranteed if you go for our Next or Nominated Day service.)

• Where do you deliver?

  • We deliver to the following countries:
    
    

    Australia	Germany	Luxembourg	Switzerland
    Austria	Gibraltar	Malta	Turkey
    Belgium	Greece	Monaco	UK
    Canada	Greenland	Netherlands	USA
    Croatia	Hong Kong	New Zealand
    Cyprus	Hungary	Norway
    Czech Republic	Iceland	Poland
    Denmark	Ireland	Portugal
    Estonia	Italy	Slovakia
    Finland	Japan	Spain
    France	Latvia	Sweden

• What about customs charges?

  • We rarely get reports of customers being faced with customs fees; however, depending on your country, you may need to pay customs fees or import duty if prompted. We recommend checking your country's customs charges and threshold prior to ordering to avoid disappointment, as we are unfortunately unable to cover customs charges.