Delivery

• Help

  • Thanks for stopping by! If you have any questions about ordering from us, they'll hopefully be covered here but if not, please don't hesitate to get in touch.
    
    Our customer care team are real people (no robots here!) and love to help.
    During office hours (Mon-Fri, 9am – 4pm GMT)
    You can give us a call on 0117 982 8884 (+44 1179828884 if you're outside of the UK.)
    Or click here to chat to us live
    Or WhatsApp us on 074 0055 5500 ( +44 74 0055 5500 if you're outside of the UK.)
    Outside of office hours (and bank holidays)
    Please drop us an email to help@truffleshuffle.co.uk and we'll get back to you ASAP.
    
    PS We pride ourselves on our awesome customer service so if you're unhappy with any aspect of your order whatsoever, please contact us so we can put it right, pronto!

• Delivery in detail

  • Here's a full run down of all our delivery options! Unsure of anything? Please just get in touch - you can call us on +44 117 982 8884, send us an e-mail or live chat us.
    
    
    
    

    UK SHIPPING OPTIONS
    Standard Delivery		Royal Mail 48 (2-5 working days)	£3.95 (FREE on orders over £40)
    Express Delivery		Royal Mail Tracked 24 (1-2 working days)	£5.95
    Next Day Delivery		Next Day or Nominated Day Delivery	£9.95

    
    
    

    WORLDWIDE SHIPPING OPTIONS
    Royal Mail International Tracked (6-20 working days depending on location)	£12.95/2kg - £14.95/2kg

• How long will delivery take?

  • Standard - Usually delivered 2-5 working days after your order has been dispatched and your parcel should just pop through your letterbox so you don't even need to be at home.
    
    Express - Usually delivered 1-2 working days after your order has been dispatched. This option provides a tracking number and proof of delivery once your parcel has been delivered.
    
    Next Day - This delivery option is guaranteed for next day delivery (including Saturday). Your parcel is fully trackable and will need signing for on arrival.
    
    For orders being shipped outside of the UK, we aim to deliver to Western European destinations within 4-10 working days, Eastern European destinations within 6-14 working days and worldwide within 8-20 working days.
    
    If your delivery estimate has passed, please check your tracking number or get in touch by phone on +44 117 982 8884, e-mail or live chat us here, quoting your name, order number and the complete delivery address and we will look into it straight away for you.

• What is your cut off time?

  • If you place your order by 4.30pm (GMT) Monday-Friday we will ship your order on THE SAME DAY. Orders placed after 4.30pm on a Friday will not be despatched until the following Monday. And if you place your order on a bank holiday, it won't be dispatched till the next working day. This will all be confirmed for you at checkout too where we give you predicted delivery dates (or guaranteed if you go for our Next or Nominated Day service.)

• Where do you deliver?

  • We ship to most countries worldwide. Please check the Delivery Country drop down list within our checkout to see if your country is included. International shipping costs are calculated based on the weight of the items in your order and will be confirmed at checkout for you.

• What about customs charges?

  • We rarely get reports of customers being faced with customs fees; however, depending on your country, you may need to pay customs fees or import duty if prompted. We recommend checking your country's customs charges and threshold prior to ordering to avoid disappointment, as we are unfortunately unable to cover customs charges.