Our order came very fast which was great but the sizing of items was totally off, So i had to return 2 items but i did not realise i had to pay to return said items? I paid for postage originally so why should i then have to pay to return them? It's 2018 guys I don't know any company not offering free returns. I paid more to return my items than i did on original postage so for that reason i will never use them again.

Hi, many thanks for your recent order with us and sincere apologies to hear of your disappointment on this occasion. Had you got in touch to tell us there was an issue with the sizing we would have done all we could to get this sorted for you without any additional postage costs incurred. I can see on your order that you qualified for free First Class delivery as the order was over £40. As customer service is hugely important to us, if you would like to get in touch with our customer service team regarding this matter, we can arrange to reimburse your return postage costs as a token of our apology. Please send an email to help@truffleshuffle.co.uk so that we can sort this for you. I hope that helps and if you have any further questions, please don't hesitate to ask. Kindest regards and apologies again, Charlie xoxo

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