Contact Us

Here at TruffleShuffle we love to hear from our lovely customers so if you have any questions whatsoever, please don't hesitate to get in touch with our ultra-friendly customer care team using one of the below options or simply email us at help@truffleshuffle.co.uk.

PS Just a little note to let you know that we're being super careful here at Truffle Towers when it comes to all things Coronavirus. Our warehouse superheroes are being even more diligent than usual when it comes to handling deliveries and your orders and everyone else is now working from home surrounded by cats, dogs and loved ones.
Any questions, please get in touch (ideally via Livechat or Email as we may take a little longer to answer phones at the moment) but please rest assured, orders are still being processed and delivered as normal by Royal Mail. If anything changes on that front, we'll keep you posted.
We REALLY appreciate your continued support of small businesses like ourselves in these unprecedented times!
Love all at Team TruffleShuffle ❤️

All other enquiries

For all non customer related enquires, please use the most relevant email address below and we'll get back you as soon as we can.

Frequently Asked Questions

• What are your UK delivery options?

  • UK SHIPPING OPTIONS
    Standard (2-3 working days)	£3.95 (FREE on orders over £40)
    Express (1-2 working days)	£5.95
    Next Day Delivery	£9.95

• What are your international delivery options?

  • WORLDWIDE SHIPPING OPTIONS
    Royal Mail International Tracked (5-20 working days depending on location)	£12.95/2kg - £14.95/2kg

• Where do you deliver?

  • We deliver to the following countries:
    
    Albania
    Andorra
    Antigua and Barbuda
    Argentina
    Armenia
    Australia
    Austria
    Azerbaijan
    Bahamas
    Bahrain
    Bangladesh
    Barbados
    Belarus
    Belgium
    Belize
    Bolivia
    Bosnia and Herzegovina
    Botswana
    Brazil
    Brunei
    Bulgaria
    Cambodia
    Cameroon
    Canada
    Canary Islands
    Chile
    China
    Colombia
    Costa Rica
    Côte d'Ivoire
    Croatia
    Cyprus
    Czech Republic
    Denmark
    Dominica
    Dominican Republic
    Ecuador
    Egypt
    El Salvador
    Estonia
    Ethiopia
    Falkland Islands
    Faroe Islands
    Finland
    France
    Georgia
    Germany
    Ghana
    Gibraltar
    Greece
    Greenland
    Grenada
    Guadeloupe
    Guatemala
    Guinea
    Honduras
    Hong Kong
    Hungary
    Iceland
    India
    Indonesia
    Ireland
    Israel
    Italy
    Jamaica
    Japan
    Jordan
    Kazakhstan
    Kenya
    Korea, Republic of
    Kuwait
    Kyrgyzstan
    Laos
    Latvia
    Lebanon
    Liechtenstein
    Lithuania
    Luxembourg
    Macao
    North Macedonia
    Malaysia
    Maldives
    Malta
    Martinique
    Mauritius
    Mexico
    Moldova
    Monaco
    Netherlands
    New Caledonia
    New Zealand
    Nicaragua
    Nigeria
    Norway
    Oman
    Panama
    Paraguay
    Peru
    Philippines
    Poland
    Portugal
    Puerto Rico
    Qatar
    Romania
    Russia
    Rwanda
    Saint Kitts and Nevis
    Saint Lucia
    Saint Vincent and the Grenadines
    San Marino
    Saudi Arabia
    Senegal
    Serbia
    Seychelles
    Singapore
    Slovakia
    Slovenia
    South Africa
    Spain
    Sri Lanka
    Suriname
    Sweden
    Switzerland
    Taiwan
    Tajikistan
    Tanzania
    Thailand
    Trinidad and Tobago
    Tunisia
    Turkey
    Turkmenistan
    Uganda
    Ukraine
    United Arab Emirates
    United States
    Uruguay
    Uzbekistan
    Vietnam
    Zambia
    Zimbabwe

• What is your cut-off time?

  • If you place your order by 4.30pm (GMT) Monday-Friday we will ship your order on THE SAME DAY. Orders placed after 4.30pm on a Friday will not be despatched until the following Monday. And if you place your order on a bank holiday, it won't be dispatched till the next working day. This will all be confirmed for you at checkout too where we give you predicted delivery dates (or guaranteed if you go for our Next or Nominated Day service.)

• How do I know what size to go for?

  • Because we source our clothing from lots of different brands and manufacturers – sizing can differ between ranges so every product page includes a size guide which is specific to that product so please check that out! For all our tees, we include a chest measurement in inches - divide the number in the column for your size by 2 and you will get the measurement from armpit to armpit. Handy to compare! Still unsure? Please just get in touch, our lovely customer services team are always happy to help recommend your perfect size. And if we get it wrong, we'll arrange an exchange for free!

• I forgot to put in my discount code!

  • No problem! Simply get in touch with us quoting the discount code and your order number. Providing the order is eligible we can apply the discount our end and refund the discounted amount straight back via your original payment method.

• Where is my order?

  • This depends on your delivery method – if you're not sure which you selected, please check your order confirmation email which will let you know when your order is due. If this date has passed, please check your tracking number if you have one or just get in touch. We are always happy to help with any queries you may have and can investigate any delays for you right away.

• How do I return an Item?

  • You can return an item to us by filling in the returns form on your delivery note and following the simple instructions there. If you are unhappy with any aspect of your order or if there is anything else you are unsure about, please give us a call on 0117 982 8884 or drop us an email or live chat.
    
    If you have lost your returns form, you can print a new one here.
    
    Please include as much information as possible on your returns form, including your details, what you would like us to do with the return (we can offer a replacement in a different size, an exchange for another item, or a refund).
    
    Our returns address is:
    TruffleShuffle.com
    Unit 7, Third Way
    Avonmouth
    Bristol
    BS11 9HL
    
    When posting an item to us, please make sure to hold on to your proof of postage (the receipt you get from the Post Office).
    
    For anything else, please contact us – we are always happy to help!

• Something from my order is missing/faulty/incorrect - what do I do?

  • If you're unlucky enough to receive a faulty or incorrect item or you're missing something from your order we're really sorry for the error (it doesn't happen very often, we promise!) Please give us a call on +44 117 982 8884 or send us an e-mail or live chat us and we will fix it for you, pronto and with the minimum fuss we promise!

• I would like to cancel my order

  • Please get in touch ASAP either by phone on +44 117 982 8884 or e-mail to help@truffleshuffle.co.uk or by live-chatting to us here and have your order number to hand. We'll do our best to stop any orders which haven't already been dispatched!