Contact Us

Here at TruffleShuffle we love to hear from our lovely customers so if you have any questions whatsover, please don't hesitate to get in touch with our ultra-friendly customer care team using one of the below options or simply email us at help@truffleshuffle.co.uk.

Frequently Asked Questions

• What are your UK delivery options?

  • UK SHIPPING OPTIONS
    Delivery By Amazon 1-2 Day Delivery	£3.95 (FREE on orders over £50)
    Royal Mail Tracked 24 Delivery 1-3 Day Delivery	£5.95
    Royal Mail Local Collect 1-3 Day Delivery	£5.95
    DHL Next Day or Saturday Delivery Next Day or choose your preferred delivery date	£9.95 (Some exceptions apply)

• What are your international delivery options?

  • We offer a number of international shipping options depending on where you would like us to send your order. International shipping costs are calculated based on the delivery country and weight of the items in your order and will be confirmed at checkout for you.
    

    WORLDWIDE SHIPPING OPTIONS
    DHL Express (1-2 working days depending on location)	Prices starting from £11.95
    DHL Economy (2-4 working days depending on location)	Prices starting from £11.95
    UPS Express (2-4 working days depending on location)	Prices starting from £12.95

• What is your cut-off time?

  • If you place your order by 5pm (GMT) Monday-Friday we will ship your order on THE SAME DAY. Orders placed after 5pm on a Friday will not be despatched until the following Monday. If you place your order on a bank holiday, it won't be dispatched till the next working day.
    
    *Please note the cut off for DHL Next Day and Saturday Delivery is 3pm. Any orders placed after 3pm weekdays will be dispatched the following day.

• How do I know what size to go for?

  • Because we source our clothing from lots of different brands and manufacturers – sizing can differ between ranges so every product page includes a size guide which is specific to that product so please check that out! For all our tees, we include a chest measurement in inches - divide the number in the column for your size by 2 and you will get the measurement from armpit to armpit. Handy to compare! Still unsure? Please just get in touch, our lovely customer services team are always happy to help recommend your perfect size. And if we get it wrong, we'll arrange an exchange for free!

• I forgot to put in my discount code!

  • No problem! Simply get in touch with us quoting the discount code and your order number. Providing the order is eligible we can apply the discount our end and refund the discounted amount straight back via your original payment method.

• Where is my order?

  • This depends on your delivery method – if you're not sure which you selected, please check your order confirmation email which will let you know when your order is due. If this date has passed, please check your tracking number if you have one or just get in touch. We are always happy to help with any queries you may have and can investigate any delays for you right away.

• How do I return an Item?

  • You can return an item to us by filling in the returns form on your delivery note and following the simple instructions there. If you are unhappy with any aspect of your order or if there is anything else you are unsure about, please give us a call on 0117 982 8884 or drop us an email or live chat.
    
    If you have lost your returns form, you can print a new one here.
    
    Please include as much information as possible on your returns form, including your details, what you would like us to do with the return (we can offer a replacement in a different size, an exchange for another item, or a refund).
    
    Our returns address is:
    TruffleShuffle.com
    Unit 7, Third Way
    Avonmouth
    Bristol
    BS11 9HL
    
    We do not offer free returns. The items are your responsibility until they reach us; therefore, it is advisable to use a tracked delivery service or First Class post, with a proof of postage. When posting an item to us, please make sure to hold on to your proof of postage (the receipt you get from the Post Office/courier).
    
    For anything else, please contact us – we are always happy to help!

• Something from my order is missing/faulty/incorrect - what do I do?

  • If you're unlucky enough to receive a faulty or incorrect item or you're missing something from your order we're really sorry for the error (it doesn't happen very often, we promise!) Please give us a call on +44 117 982 8884 or send us an e-mail or live chat us and we will fix it for you, pronto and with the minimum fuss we promise!

• I would like to cancel my order

  • Please get in touch ASAP either by phone on +44 117 982 8884 or e-mail to help@truffleshuffle.co.uk or by live-chatting to us here and have your order number to hand. We'll do our best to stop any orders which haven't already been dispatched!