Contact Us

Here at TruffleShuffle we love to hear from our lovely customers so if you have any questions whatsover, please don't hesitate to get in touch with our ultra-friendly customer care team using one of the below options or simply email us at help@truffleshuffle.co.uk.

All other enquiries

For all non customer related enquires, please use the most relevant email address below and we'll get back you as soon as we can.

Frequently Asked Questions

• Where is my order?

  • We provide estimated delivery dates for your order within our checkout so you can see roughly when your order should arrive. If your delivery hasn't arrived on the stated date and you chose our next day or recorded delivery option, please refer to your order confirmation email which will contain your individual tracking number so you can access more details about your parcel.
    
    Please also check for a 'While you were out' card from Royal Mail which means your Postman or lady has attempted delivery. This will include details on how to re-arrange your delivery or collect your parcel if you prefer.
    
    If you selected our First Class Delivery option, please note that although 99% of our orders shipped this way arrive within 1-2 days, on some occasions, they can take up to 5 working days to arrive. If your order has not arrived within this time-frame, please get in touch and we'll look into it right away for you.
    
    If your order is being shipped to a European or International destination, please note that they can sometimes take up to 10 working days to arrive. If your order has not been delivered within this timeframe, please get in touch and we'll look into it right away for you.

• How do I return an item?

  • Please complete the returns section of your invoice which arrived with your order. Please make sure you fill in all your details as required so that we can link your return with your original order. If you have misplaced your invoice, please include a short note including your name and order number and let us know if you would prefer an exchange or a refund.
    
    Package up your returned item carefully and stick the returns address label provided on the bottom of the invoice to your parcel. Please note this returns label is just an address label and does not cover any postage costs.
    
    All you need to do now is take your parcel to your local Post Office to arrange for them to send it to us. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.
    
    As soon as we receive your returned item we will organise the exchange or refund for you and email you to let you know that this has been arranged.

• Can I amend my order?

  • If you would like to amend anything on a recent, pending order with us, please contact our Customer Services team as soon as possible, preferably by phone (leaving us a voicemail if out of hours.)
    
    If your order has already been dispatched, unfortunately we won't be able to make any amendments to it for you however please don't hesitate to give us a call and we can explain how to return an item to us if needs be.

• What size am I?

  • As all our garments come from different suppliers and manufacturers, we find the sizing can vary. For this reason we have included a custom size guide on each product page to help you decide which size will be the best fit for you.
    
    All you need to do is click on the 'Size Guide' link on the product page and you will see the tailored size guide for the product you are interested in.
    
    Please check our custom size chart for your perfect fit and if you have any other questions or would like more sizing advice, please don't hesitate to contact us.

• Will you be restocking a particular item/size?

  • If the item or size you're looking for is advertised as 'Out of stock - will be back soon', this means it will restocked in the near future - usually, within a month max. We recommend adding yourself to our update list by clicking on the "Notify Me" button next to the size you want and we'll then email you as soon as the item is back in stock.
    
    If the item is marked as 'Sold Out', unfortunately we are unable to restock this product.
    It's worth checking out our recommendations for other items in your size though in case we have any suitable alternatives for you!