Contact Us
Here at TruffleShuffle we love to hear from our lovely customers so if you have any questions whatsover, please don't hesitate to get in touch with our ultra-friendly customer care team using one of the below options or simply email us at help@truffleshuffle.co.uk.
PS Just a little note to let you know that we're being super careful here at Truffle Towers when it comes to all things Coronavirus. Our warehouse superheroes are being even more diligent than usual when it comes to handling deliveries and your orders and everyone else is now working from home surrounded by cats, dogs and loved ones.
Any questions, please get in touch (ideally via Livechat or Email as we may take a little longer to answer phones at the moment) but please rest assured, orders are still being processed and delivered as normal by Royal Mail. If anything changes on that front, we'll keep you posted.
We REALLY appreciate your continued support of small businesses like ourselves in these unprecedented times!
Love all at Team TruffleShuffle ❤️
Chat to us Live!
Click the little chat icon in the bottom of the screen to chat to us LIVE during working hours and we'll try to answer your questions INSTANTLY!
Or...Whatsapp us!
Add +44(0)7400 555500 to the contact list on your smartphone and drop us a message during working hours for an instant response.
Telephone
Call us Monday - Friday, 9am-4pm, GMT on +44 (0) 1179 828884 and speak to a real human being (yes really!)
Or leave us a message on our LiveChat and we will call you back at a time that suits you!
Skype
Call us on Skype and it's completely FREE to talk to one of our customer service team!
Click here to email us at help@truffleshuffle.co.uk and we'll always get back to you the same day and usually within an hour!
Click here to tweet us on @truffleshuffle_ and we'll tweet you back pronto!
More of a Facebooker? Get in touch by becoming a fan of our page here.
Write to us
TruffleShuffle.com
Unit 7 Third Way Corner
Third Way
Avonmouth, Bristol
BS11 9HL
(This is also the address for returns)
Boring Bits
TruffleShuffle Retail Ltd.
Registered in England No. 05461029
Vat Reg. No. 862596192
Frequently Asked Questions
What are your UK delivery options?
UK SHIPPING OPTIONS
Standard
(2-3 working days)£3.95 (FREE on orders over £40)
Express
(1-2 working days)£5.95
Next Day Delivery
£9.95
What are your international delivery options?
WORLDWIDE SHIPPING OPTIONS
Royal Mail International Non-Tracked
(5-20 working days depending on location)£4.95/2kg - £6.95/2kg
Royal Mail International Tracked
(5-20 working days depending on location)£12.95/2kg - £14.95/2kg
Where do you deliver?
- We deliver to the following countries:
Albania
Andorra
Antigua and Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Cambodia
Cameroon
Canada
Canary Islands
Chile
China
Colombia
Costa Rica
Côte d'Ivoire
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Finland
France
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guinea
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Korea, Republic of
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macao
North Macedonia
Malaysia
Maldives
Malta
Martinique
Mauritius
Mexico
Moldova
Monaco
Netherlands
New Caledonia
New Zealand
Nicaragua
Nigeria
Norway
Oman
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Singapore
Slovakia
Slovenia
South Africa
Spain
Sri Lanka
Suriname
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Uganda
Ukraine
United Arab Emirates
United States
Uruguay
Uzbekistan
Vietnam
Zambia
Zimbabwe
- We deliver to the following countries:
What is your cut-off time?
- If you place your order by 4.30pm (GMT) Monday-Friday we will ship your order on THE SAME DAY. Orders placed after 4.30pm on a Friday will not be despatched until the following Monday. And if you place your order on a bank holiday, it won't be dispatched till the next working day. This will all be confirmed for you at checkout too where we give you predicted delivery dates (or guaranteed if you go for our Next or Nominated Day service.)
How do I know what size to go for?
- Because we source our clothing from lots of different brands and manufacturers – sizing can differ between ranges so every product page includes a size guide which is specific to that product so please check that out! For all our tees, we include a chest measurement in inches - divide the number in the column for your size by 2 and you will get the measurement from armpit to armpit. Handy to compare! Still unsure? Please just get in touch, our lovely customer services team are always happy to help recommend your perfect size. And if we get it wrong, we'll arrange an exchange for free!
I forgot to put in my discount code!
- No problem! Simply get in touch with us quoting the discount code and your order number. Providing the order is eligible we can apply the discount our end and refund the discounted amount straight back via your original payment method.
Where is my order?
- This depends on your delivery method – if you're not sure which you selected, please check your order confirmation email which will let you know when your order is due. If this date has passed, please check your tracking number if you have one or just get in touch. We are always happy to help with any queries you may have and can investigate any delays for you right away.
How do I return an Item?
- You can return an item to us by filling in the returns form on your delivery note and following the simple instructions there. If you are unhappy with any aspect of your order or if there is anything else you are unsure about, please give us a call on 0117 982 8884 or drop us an email or live chat.
If you have lost your returns form, you can print a new one here.
Please include as much information as possible on your returns form, including your details, what you would like us to do with the return (we can offer a replacement in a different size, an exchange for another item, or a refund).
Our returns address is:
TruffleShuffle.com
Unit 7, Third Way
Avonmouth
Bristol
BS11 9HL
When posting an item to us, please make sure to hold on to your proof of postage (the receipt you get from the Post Office).
For anything else, please contact us – we are always happy to help!
- You can return an item to us by filling in the returns form on your delivery note and following the simple instructions there. If you are unhappy with any aspect of your order or if there is anything else you are unsure about, please give us a call on 0117 982 8884 or drop us an email or live chat.
Something from my order is missing/faulty/incorrect - what do I do?
- If you're unlucky enough to receive a faulty or incorrect item or you're missing something from your order we're really sorry for the error (it doesn't happen very often, we promise!) Please give us a call on +44 117 982 8884 or send us an e-mail or live chat us and we will fix it for you, pronto and with the minimum fuss we promise!
I would like to cancel my order
- Please get in touch ASAP either by phone on +44 117 982 8884 or e-mail to help@truffleshuffle.co.uk or by live-chatting to us here and have your order number to hand. We'll do our best to stop any orders which haven't already been dispatched!