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Contact Us

Here at TruffleShuffle we love to hear from our lovely customers so if you have any questions whatsover, please don't hesitate to get in touch with our ultra-friendly customer care team! Please note the details below are for customer enquires only, all sales and advertising enquires should be directed to sales@truffleshuffle.co.uk.

Chat to us Live!

Click here to chat to us LIVE during working hours and we'll try to answer your questions INSTANTLY!


Or...Whatsapp us!

Add +44(0)7779 004400 to the contact list on your smartphone and drop us a message during working hours for an instant response.

Telephone

Call us Monday - Friday, 9-5pm, GMT on +44 (0) 1179 828884 and speak to a real human being (yes really!)


Or request a callback and we will call you back at a time that suits you!

Skype

Call us on Skype and it's completely FREE to talk to one of our customer service team!
Skype Me!

Email

Click here to email us at help@truffleshuffle.co.uk and we'll always get back to you the same day and usually within an hour!

Twitter

Click here to tweet us on @truffleshuffle_ and we'll tweet you back pronto!

Facebook

More of a Facebooker? Get in touch by becoming a fan of our page here.

Write to us

TruffleShuffle.com

Unit 7 Third Way Corner

Third Way

Avonmouth, Bristol

BS11 9HL

(This is also the address for returns)

Boring Bits

TruffleShuffle Retail Ltd.

Registered in England No. 05461029

Vat Reg. No. 862596192

Send us a Message

Name
Email
Message

All other enquiries

For all non customer related enquires, please use the most relevant email address below and we'll get back you as soon as we can.

Sales/Advertising enquiriessales@truffleshuffle.co.uk
Press/PR/Celebrity enquiriespr@truffleshuffle.co.uk
Think we should be selling your products?buying@truffleshuffle.co.uk
Hi-res image requestshires@truffleshuffle.co.uk
Affiliate enquiriesaffiliate@truffleshuffle.co.uk
All other Head Office enquiresheadoffice@truffleshuffle.co.uk

Frequently Asked Questions

  • What size am I?

    • As all our garments come from different suppliers and manufacturers, we find the sizing can vary and so for this reason we have included a custom size guide on each product page to help you decide which size will be the best fit for you.

      All you need to do is click on the 'Size Guide' link on the product page and you will see the tailored size guide for the product you are interested in.

      Please check our custom size chart for your perfect fit and if you have any other questions or would like more sizing advice, please don't hesitate to contact us.
  • Will you be restocking a particular item/size?

    • If the item or size you're looking for is advertised as 'Out of stock - will be back soon', this means it will restocked in the near future - usually, within a month max. We recommend adding yourself to our update list by clicking on the "Notify Me" button next to the size you want and we'll then email you as soon as the item is back in stock.

      If the item is marked as 'Sold Out', unfortunately we are unable to restock this product.
      It's worth checking out our recommendations for other items in your size though in case we have any suitable alternatives for you!
  • Do you have a shop?

    • We're afraid not. We are an online clothing store which means you can shop with us 24 hours a day, from the comfort of your sofa - miles better than a shop!
  • Can I amend my order?

    • If you would like to amend anything on a recent, pending order with us, please contact our Customer Services team as soon as possible, preferably by phone (leaving us a voicemail if out of hours.)

      If your order has already been dispatched, unfortunately we won't be able to make any amendments to it for you however please don't hesitate to give us a call and we can explain how to return an item to us if needs be.
  • I am unable to place an order?

    • Sincere apologies if you're having any trouble placing an order with us.

      Have you entered all your personal and payment details correctly before placing your order?

      If so, please shoot us an email with as many details of the problem as possible or give us a call and we'll look into this for you right away.
  • Where is my order?

    • We provide estimated delivery dates for your order within our checkout so you can see exactly when your order should arrive. If your delivery hasn't arrived on the stated date and you chose our next day or recorded delivery option, please refer to your order confirmation email which will contain your individual tracking number so you can access more details about your parcel.

      Please also check for a 'While you were out' card from Royal Mail which means your Postman or lady has attempted delivery. This will include details on how to re-arrange your delivery or collect your parcel if you prefer.

      If you selected our First Class Delivery option, please note that although 99% of our orders shipped this way arrive within 1-2 days, on some occasions, they can take up to 5 working days to arrive. If your order has not arrived within this time-frame, please get in touch and we'll look into it right away for you.

      If your order is being shipped to a European or International destination, please note that they can sometimes take up to 10 working days to arrive. If your order has not been delivered within this timeframe, please get in touch and we'll look into it right away for you.
  • How do I use my discount code/gift voucher?

    • Gift Vouchers can be entered in your basket, or at the checkout. For more information please see our Gift Voucher Help section
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