Thanks for stopping by! If you have any questions about ordering from us, they’ll hopefully be covered here but if not, please don’t hesitate to get in touch.
Our customer care team are real people (no robots here!) and love to help.
During office hours (Mon-Fri, 8am – 6pm GMT)
You can give us a call on 0117 982 8884 (+44 1179828884 if you’re outside of the UK.)
Or click here to chat to us live
Or WhatsApp us on 074 0055 5500 ( +44 74 0055 5500 if you’re outside of the UK.)
Outside of office hours (and bank holidays)
Please drop us an email to help@truffleshuffle.co.uk and we’ll get back to you ASAP.
PS We pride ourselves on our awesome customer service so if you’re unhappy with any aspect of your order whatsoever, please contact us so we can put it right, pronto!
PPS Just a little note to let you know that we're being super careful here at Truffle Towers when it comes to all things Coronavirus. Our warehouse superheroes are being even more diligent than usual when it comes to handling deliveries and your orders and everyone else is now working from home surrounded by cats, dogs and loved ones.
Any questions, please get in touch (ideally via Livechat or Email as we may take a little longer to answer phones at the moment) but please rest assured, orders are still being processed and delivered as normal by Royal Mail. If anything changes on that front, we'll keep you posted.
We REALLY appreciate your continued support of small businesses like ourselves in these unprecedented times!
Love all at Team TruffleShuffle ❤️
Christmas
- Christmas Opening Hours
- Both our offices and warehouse will be open on the following days over Christmas. We will be here to sort out any returns or exchanges so feel free to get in touch with us if you need a hand with anything. You can call us on 0117 9828884, e-mail us at help@truffleshuffle.co.uk or Chat To Us Live using the links around the site.
Wednesday 23rd December 9am-5pm (LAST DAY FOR XMAS DELIVERY Please select NOMINATED Delivery Thursday 24/12/2018 to receive in time for Christmas) Thursday 24th December 10am-3pm Friday 25th December CLOSED Saturday 26th December CLOSED Sunday 27th December CLOSED Monday 28th December CLOSED Tuesday 29th December 9am-5pm Wednesday 30th December 9am-5pm Thursday 31st December 10am-3pm Friday 1st January CLOSED
- Both our offices and warehouse will be open on the following days over Christmas. We will be here to sort out any returns or exchanges so feel free to get in touch with us if you need a hand with anything. You can call us on 0117 9828884, e-mail us at help@truffleshuffle.co.uk or Chat To Us Live using the links around the site.
- Christmas Deliveries
- To ensure you receive your order in time for Christmas, please pay careful attention to our last delivery dates below:
Africa, Asia, Caribbean, Central and South America, Far and Middle East 15:00GMT Tuesday 8th December Cyprus, Malta 15:00GMT Wednesday 9th December Australia, Greece, Eastern Europe, New Zealand, Turkey 15:00GMT Thursday 10th December Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA 15:00GMT Friday 11th December Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland 15:00GMT Tuesday 15th December Belgium, France, Ireland, Luxembourg 16:00GMT Thursday 17th December UK STANDARD Delivery 15:00GMT Friday 18th December UK EXPRESS Delivery 15:00GMT Tuesday 22nd December UK NEXT DAY/NOMINATED DAY Delivery 15:00GMT Wednesday 23rd December
Any orders placed after 11.00GMT on Thursday 24th December will be dispatched on Tuesday 29th December.
Any orders placed after 11.00GMT on Thursday 31st December will be dispatched on Monday 4th January.
- To ensure you receive your order in time for Christmas, please pay careful attention to our last delivery dates below:
- Christmas Returns
- We know that some of you are more organised than others when it comes to your Christmas shopping and so we have extended our Returns Period to allow you to return any unwanted or incorrect gifts to us for an exchange or a refund after Christmas.
Any item purchased from 1st October 2020 can be returned to us until Friday 15th January 2021.
Happy Christmas Shopping! xoxo
- We know that some of you are more organised than others when it comes to your Christmas shopping and so we have extended our Returns Period to allow you to return any unwanted or incorrect gifts to us for an exchange or a refund after Christmas.
FAQs
- What are your UK delivery options?
UK SHIPPING OPTIONS
Standard
(2-3 working days)£3.95 (FREE on orders over £40)
Express
(1-2 working days)£5.95
Next Day Delivery
£9.95
- What are your international delivery options?
WORLDWIDE SHIPPING OPTIONS
Royal Mail International Tracked
(5-20 working days depending on location)£12.95/2kg - £14.95/2kg
- Where do you deliver?
- We deliver to the following countries:
Albania
Andorra
Antigua and Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Cambodia
Cameroon
Canada
Canary Islands
Chile
China
Colombia
Costa Rica
Côte d'Ivoire
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Finland
France
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guinea
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Korea, Republic of
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macao
North Macedonia
Malaysia
Maldives
Malta
Martinique
Mauritius
Mexico
Moldova
Monaco
Netherlands
New Caledonia
New Zealand
Nicaragua
Nigeria
Norway
Oman
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Singapore
Slovakia
Slovenia
South Africa
Spain
Sri Lanka
Suriname
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Uganda
Ukraine
United Arab Emirates
United States
Uruguay
Uzbekistan
Vietnam
Zambia
Zimbabwe
- We deliver to the following countries:
- What is your cut-off time?
- If you place your order by 3pm (GMT) Monday-Friday we will ship your order on THE SAME DAY. Orders placed after 3pm on a Friday will not be despatched until the following Monday. And if you place your order on a bank holiday, it won't be dispatched till the next working day. This will all be confirmed for you at checkout too where we give you predicted delivery dates (or guaranteed if you go for our Next or Nominated Day service.)
- How do I know what size to go for?
- Because we source our clothing from lots of different brands and manufacturers – sizing can differ between ranges so every product page includes a size guide which is specific to that product so please check that out! For all our tees, we include a chest measurement in inches - divide the number in the column for your size by 2 and you will get the measurement from armpit to armpit. Handy to compare! Still unsure? Please just get in touch, our lovely customer services team are always happy to help recommend your perfect size. And if we get it wrong, we'll arrange an exchange for free!
- I forgot to put in my discount code!
- No problem! Simply get in touch with us quoting the discount code and your order number. Providing the order is eligible we can apply the discount our end and refund the discounted amount straight back via your original payment method.
- Where is my order?
- This depends on your delivery method – if you're not sure which you selected, please check your order confirmation email which will let you know when your order is due. If this date has passed, please check your tracking number if you have one or just get in touch. We are always happy to help with any queries you may have and can investigate any delays for you right away.
- How do I return an Item?
- You can return an item to us by filling in the returns form on your delivery note and following the simple instructions there. If you are unhappy with any aspect of your order or if there is anything else you are unsure about, please give us a call on 0117 982 8884 or drop us an email or live chat.
If you have lost your returns form, you can print a new one here.
Please include as much information as possible on your returns form, including your details, what you would like us to do with the return (we can offer a replacement in a different size, an exchange for another item, or a refund).
Our returns address is:
TruffleShuffle.com
Unit 7, Third Way
Avonmouth
Bristol
BS11 9HL
When posting an item to us, please make sure to hold on to your proof of postage (the receipt you get from the Post Office).
For anything else, please contact us – we are always happy to help!
- You can return an item to us by filling in the returns form on your delivery note and following the simple instructions there. If you are unhappy with any aspect of your order or if there is anything else you are unsure about, please give us a call on 0117 982 8884 or drop us an email or live chat.
- Something from my order is missing/faulty/incorrect - what do I do?
- If you're unlucky enough to receive a faulty or incorrect item or you're missing something from your order we're really sorry for the error (it doesn't happen very often, we promise!) Please give us a call on +44 117 982 8884 or send us an e-mail or live chat us and we will fix it for you, pronto and with the minimum fuss we promise!
- I would like to cancel my order
- Please get in touch ASAP either by phone on +44 117 982 8884 or e-mail to help@truffleshuffle.co.uk or by live-chatting to us here and have your order number to hand. We'll do our best to stop any orders which haven't already been dispatched!
Ordering
- How do I order?
- You can either order over the telephone by calling our dedicated customer services team on
0117 982 8884 (we'd love to hear from you!) or you can of course order online, 24/7!
- You can either order over the telephone by calling our dedicated customer services team on
- Which payment methods do you accept?
- PayPal
Klarna
Visa
Mastercard
Maestro
American Express
All transactions are processed in £GBP however you can select to see the prices in €EUR of $USD if you'd like to see the most up to date currency converted prices.
- PayPal
- Buy now. Pay later with Klarna.
- Buy Now, Pay Later is HERE
We're excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.
It's a safe and simple way to get the stuff you want, when you want it.
SHOP
Add items to your basket and press the Checkout button when you are ready to place your order.
CHECKOUT
When you get to our checkout page, you will be asked to confirm your delivery country, which will present you with the delivery options available to you.
Next you will be asked to enter your email address and billing address. You will be asked for your Date of Birth at this point which is an optional field. If you do not choose to enter your Date of Birth, you will not be eligible for our ‘Pay Later' and ‘Pay in 3' payment options.
After entering your shipping address, you will be shown the three payment options from Klarna:
3 interest-free instalments.
This option allows you to spread the cost of your TruffleShuffle order over three equal instalments taken from your credit or debit card. Your first payment is collected when your order is shipped, the second payment will be collected 30 days after your order was shipped and the third, final payment will be taken in another 30 days – so that makes three equal payments over 60 days. There are no fees or interest associated with this payment option, there is no credit check and there is no impact on your credit score.
Klarna will notify you before payments are taken from your card and you can always check in on the status of your payments in the Klarna app or on the Klarna website.
Pay later.
This option allows you to enter your card details today, have your order shipped today and Klarna will not charge your card until 30 days after your order is placed. There are no fees or interest associated with this payment option, there is no credit check and there is no impact on your credit score.
Klarna will notify you before payments are taken from your card and you can always check in on the status of your payments in the Klarna app or on the Klarna website.
Pay with card.
Choose this option to pay for your order in full on your credit card at the point of ordering.
What is Klarna?
Klarna are a bank and payment provider from Sweden that takes complete responsibility for your payments to TruffleShuffle and 200,000+ other online stores. Over 100 million shoppers throughout the World have trusted Klarna to safely make their payments.
For more information or to manage your Klarna account visit klarna.com
- Buy Now, Pay Later is HERE
- Do I need an account?
- You don't need an account with us however this does allow you to see a record of your order history! Set up is super easy – just click here to get started.
Alternatively, you can check out as a guest however we do suggest leaving us your email address under the ‘Contact Information' section on the checkout page so that we can get in touch should we need to.
- You don't need an account with us however this does allow you to see a record of your order history! Set up is super easy – just click here to get started.
- Where do I enter a discount code?
- The discount code will need to be entered in the basket, before you checkout.
Simply click on the blue ‘Gift Voucher Code' link and enter the code in the box provided. As soon as you click ‘Apply,' provided the order is eligible, the discount will then be applied to your order.
As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and will have an expiry date.
You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website or you can also check out the banner showing the discount on the website.
- The discount code will need to be entered in the basket, before you checkout.
- I forgot to put in my discount code!
- No problem! Simply get in touch with us quoting the discount code and your order number. Providing the order is eligible we can apply the discount our end and refund the discounted amount straight back via your original payment method.
- Do you offer an NHS discount?
- Yes! We've partnered with The Blue Light Card to offer an exclusive 15% discount for the Emergency Services, NHS, social care sector and Armed Forces.
To claim your discount, you will need to:
1. Log into your Blue Light account account and head to the TruffleShuffle page to find the current discount code. (You can register for a Blue Light Card via their website if you don't have an account already.)
2. Enter the promotional code in your basket before you checkout.
This code cannot be used in conjunction with any other offer or promotion. Other exclusions apply and these can be found on the Blue Light website.
- Yes! We've partnered with The Blue Light Card to offer an exclusive 15% discount for the Emergency Services, NHS, social care sector and Armed Forces.
- How can I buy a gift voucher?
- Awesome – please head to our gift voucher section here
- Do you offer gift wrap?
- Yes! We offer giftwrap on most of our items and you select this as an option in your basket. It costs £2.99 per item and we use our awesome, bespoke TruffleShuffle gift wrap which is perfect for any occasion.
Click here for a sneak peek...
Delivery
- Christmas Deliveries
- To ensure you receive your order in time for Christmas, please pay careful attention to our last delivery dates below:
Africa, Asia, Caribbean, Central and South America, Far and Middle East 15:00GMT Tuesday 8th December Cyprus, Malta 15:00GMT Wednesday 9th December Australia, Greece, Eastern Europe, New Zealand, Turkey 15:00GMT Thursday 10th December Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA 15:00GMT Friday 11th December Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland 15:00GMT Tuesday 15th December Belgium, France, Ireland, Luxembourg 16:00GMT Thursday 17th December UK STANDARD Delivery 15:00GMT Friday 18th December UK EXPRESS Delivery 15:00GMT Tuesday 22nd December UK NEXT DAY/NOMINATED DAY Delivery 15:00GMT Wednesday 23rd December
Any orders placed after 11.00GMT on Thursday 24th December will be dispatched on Tuesday 29th December.
Any orders placed after 11.00GMT on Thursday 31st December will be dispatched on Monday 4th January.
- To ensure you receive your order in time for Christmas, please pay careful attention to our last delivery dates below:
- Delivery in detail
- Here's a full run down of all our delivery options! Unsure of anything? Please just get in touch - you can call us on +44 117 982 8884, send us an e-mail or live chat us.
UK SHIPPING OPTIONS
Royal Mail 48
(2-5 working days)£3.95 (FREE on orders over £40)
Royal Mail Tracked 24
(1-2 working days)£5.95
Next Day or Nominated Day Delivery
£9.95
WORLDWIDE SHIPPING OPTIONS
Royal Mail International Tracked
(6-20 working days depending on location)£12.95/2kg - £14.95/2kg
- Here's a full run down of all our delivery options! Unsure of anything? Please just get in touch - you can call us on +44 117 982 8884, send us an e-mail or live chat us.
- How long will delivery take?
- Standard - Usually delivered 2-5 working days after your order has been dispatched and your parcel should just pop through your letterbox so you don't even need to be at home.
Express - Usually delivered 1-2 working days after your order has been dispatched. This option provides a tracking number and proof of delivery once your parcel has been delivered.
Next Day - This delivery option is guaranteed for next day delivery (including Saturday). Your parcel is fully trackable and will need signing for on arrival.
For orders being shipped outside of the UK, we aim to deliver to Western European destinations within 4-10 working days, Eastern European destinations within 6-14 working days and worldwide within 8-20 working days.
If your delivery estimate has passed, please check your tracking number or get in touch by phone on +44 117 982 8884, e-mail or live chat us here, quoting your name, order number and the complete delivery address and we will look into it straight away for you.
- Standard - Usually delivered 2-5 working days after your order has been dispatched and your parcel should just pop through your letterbox so you don't even need to be at home.
- What is your cut off time?
- If you place your order by 3pm (GMT) Monday-Friday we will ship your order on THE SAME DAY. Orders placed after 3pm on a Friday will not be despatched until the following Monday. And if you place your order on a bank holiday, it won't be dispatched till the next working day. This will all be confirmed for you at checkout too where we give you predicted delivery dates (or guaranteed if you go for our Next or Nominated Day service.)
- Where do you deliver?
- We deliver to the following countries:
Albania
Andorra
Antigua and Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Cambodia
Cameroon
Canada
Canary Islands
Chile
China
Colombia
Costa Rica
Côte d'Ivoire
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Finland
France
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guinea
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Korea, Republic of
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macao
North Macedonia
Malaysia
Maldives
Malta
Martinique
Mauritius
Mexico
Moldova
Monaco
Netherlands
New Caledonia
New Zealand
Nicaragua
Nigeria
Norway
Oman
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Singapore
Slovakia
Slovenia
South Africa
Spain
Sri Lanka
Suriname
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Uganda
Ukraine
United Arab Emirates
United States
Uruguay
Uzbekistan
Vietnam
Zambia
Zimbabwe
- We deliver to the following countries:
- What about customs charges?
- We rarely get reports of customers being faced with customs fees; however, depending on your country, you may need to pay customs fees or import duty if prompted. We recommend checking your country's customs charges and threshold prior to ordering to avoid disappointment, as we are unfortunately unable to cover customs charges.
Returns and Refunds
- Christmas Returns
- We know that some of you are more organised than others when it comes to your Christmas shopping and so we have extended our Returns Period to allow you to return any unwanted or incorrect gifts to us for an exchange or a refund after Christmas.
Any item purchased from 1st October 2020 can be returned to us until Friday 15th January 2021.
Happy Christmas Shopping! xoxo
- We know that some of you are more organised than others when it comes to your Christmas shopping and so we have extended our Returns Period to allow you to return any unwanted or incorrect gifts to us for an exchange or a refund after Christmas.
- How do I return an item?
- You can return an item to us by filling in the returns form on your delivery note and following the simple instructions there. If you are unhappy with any aspect of your order or if there is anything else you are unsure about, please give us a call on 0117 982 8884 or drop us an email or live chat.
If you have lost your returns form, you can print a new one here.
Please include as much information as possible on your returns form, including your details, what you would like us to do with the return (we can offer a replacement in a different size, an exchange for another item, or a refund).
Our returns address is:
TruffleShuffle.com
Unit 7, Third Way
Avonmouth
Bristol
BS11 9HL
When posting an item to us, please make sure to hold on to your proof of postage (the receipt you get from the Post Office).
For anything else, please contact us – we are always happy to help!
- You can return an item to us by filling in the returns form on your delivery note and following the simple instructions there. If you are unhappy with any aspect of your order or if there is anything else you are unsure about, please give us a call on 0117 982 8884 or drop us an email or live chat.
- How long do I have to return an item?
- You have 60 days from the date of your order to return an item to us – we extend this even further at Christmas so any item purchased from 1st October can be returned up till 17th January.
- How long do returns take?
- Our returns team process all of our returns the day they're received so super speedy!
- Something from my order is missing/faulty/incorrect – what do I do?
- If you're unlucky enough to receive a faulty or incorrect item or you're missing something from your order we're really sorry for the error (it doesn't happen very often, we promise!) Please give us a call on +44 117 982 8884, send us an e-mail or live chat us and we will fix it for you, pronto and with the minimum fuss we promise!
- How do I return a gift I didn't buy?
- If you know the original order number, you can print a returns form here and just follow the instructions to get the item back to us. Make sure you let us know your new delivery address and we'll ship your exchange directly to you. Any refunds will be applied to the original purchaser. If not – please just get in touch. Give us a call on +44 117 982 8884, send us an e-mail or live chat us and we can advise.
- Full returns policy (the boring bits!)
- We can only accept items returned to us within 60 days from the date your order was despatched.
Items must be returned to us in an unworn and unwashed condition, deemed fit for resale. Please ensure goods are returned to us in their original packaging (where applicable). Some items are not returnable due to hygiene reasons and this will be stated on the website.
The items are your responsibility until they reach us; therefore, it is advisable to use a tracked delivery service or First Class post, with a proof of postage.
As soon as we receive your return we will process your exchange/refund request straight away and send you an email to confirm it's been done. We process all returns on the day they are received back to us so we can be as efficient as possible for you.
If a discount was applied to your order, the amount refunded will be adjusted accordingly.
If you have received a faulty or incorrect item, or if you are not happy with any aspect of your order, we're ever so sorry. Please contact us prior to returning the item so that we can sort this for you.
- We can only accept items returned to us within 60 days from the date your order was despatched.
- Distance selling regulations
- Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from TruffleShuffle for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.