Thanks for stopping by! If you have any questions about ordering from us, they’ll hopefully be covered here but if not, please don’t hesitate to get in touch.

Our customer care team are real people (no robots here!) and love to help.

During office hours (Mon-Fri, 8am – 6pm GMT)
You can give us a call on 0117 982 8884 (+44 1179828884 if you’re outside of the UK.)
Or click here to chat to us live
Or WhatsApp us on 074 0055 5500 ( +44 74 0055 5500 if you’re outside of the UK.)

Outside of office hours (and bank holidays)
Please drop us an email to help@truffleshuffle.co.uk and we’ll get back to you ASAP.

PS We pride ourselves on our awesome customer service so if you’re unhappy with any aspect of your order whatsoever, please contact us so we can put it right, pronto!

FAQs

• What are your UK delivery options?

  • UK SHIPPING OPTIONS
    Standard (2-3 working days)	£3.95 (FREE on orders over £40)
    Express (1-2 working days)	£5.95
    Next Day Delivery	£9.95

• What are your international delivery options?

  • WORLDWIDE SHIPPING OPTIONS
    Royal Mail Airmail Delivery (7-20 working days depending on location)	£5.95
    Royal Mail International Tracked (3-10 working days depending on location)	£12.95

• Where do you deliver?
  • We deliver to the following countries:
    
    

    Australia	Germany	Luxembourg	Switzerland
    Austria	Gibraltar	Malta	Turkey
    Belgium	Greece	Monaco	UK
    Canada	Greenland	Netherlands	USA
    Croatia	Hong Kong	New Zealand
    Cyprus	Hungary	Norway
    Czech Republic	Iceland	Poland
    Denmark	Ireland	Portugal
    Estonia	Italy	Slovakia
    Finland	Japan	Spain
    France	Latvia	Sweden

• What is your cut-off time?
  • If you place your order by 3pm (GMT) Monday-Friday we will ship your order on THE SAME DAY. Orders placed after 3pm on a Friday will not be despatched until the following Monday. And if you place your order on a bank holiday, it won't be dispatched till the next working day. This will all be confirmed for you at checkout too where we give you predicted delivery dates (or guaranteed if you go for our Next or Nominated Day service.)
• How do I know what size to go for?
  • Because we source our clothing from lots of different brands and manufacturers – sizing can differ between ranges so every product page includes a size guide which is specific to that product so please check that out! For all our tees, we include a chest measurement in inches - divide the number in the column for your size by 2 and you will get the measurement from armpit to armpit. Handy to compare! Still unsure? Please just get in touch, our lovely customer services team are always happy to help recommend your perfect size. And if we get it wrong, we'll arrange an exchange for free!
• I forgot to put in my discount code!
  • No problem! Simply get in touch with us quoting the discount code and your order number. Providing the order is eligible we can apply the discount our end and refund the discounted amount straight back via your original payment method.
• Where is my order?
  • This depends on your delivery method – if you're not sure which you selected, please check your order confirmation email which will let you know when your order is due. If this date has passed, please check your tracking number if you have one or just get in touch. We are always happy to help with any queries you may have and can investigate any delays for you right away.
• How do I return an Item?
  • You can return an item to us by filling in the returns form on your delivery note and following the simple instructions there. If you are unhappy with any aspect of your order or if there is anything else you are unsure about, please give us a call on 0117 982 8884 or drop us an email or live chat.
    
    If you have lost your returns form, you can print a new one here.
    
    Please include as much information as possible on your returns form, including your details, what you would like us to do with the return (we can offer a replacement in a different size, an exchange for another item, or a refund).
    
    Our returns address is:
    TruffleShuffle.com
    Unit 7, Third Way
    Avonmouth
    Bristol
    BS11 9HL
    
    When posting an item to us, please make sure to hold on to your proof of postage (the receipt you get from the Post Office).
    
    For anything else, please contact us – we are always happy to help!
• Something from my order is missing/faulty/incorrect - what do I do?
  • If you're unlucky enough to receive a faulty or incorrect item or you're missing something from your order we're really sorry for the error (it doesn't happen very often, we promise!) Please give us a call on +44 117 982 8884 or send us an e-mail or live chat us and we will fix it for you, pronto and with the minimum fuss we promise!
• I would like to cancel my order
  • Please get in touch ASAP either by phone on +44 117 982 8884 or e-mail to help@truffleshuffle.co.uk or by live-chatting to us here and have your order number to hand. We'll do our best to stop any orders which haven't already been dispatched!

Ordering

• How do I order?
  • You can either order over the telephone by calling our dedicated customer services team on
    0117 982 8884 (we'd love to hear from you!) or you can of course order online, 24/7!
• Which payment methods do you accept?
  • PayPal
    Klarna
    Visa
    Mastercard
    Maestro
    American Express
    
    All transactions are processed in £GBP however you can select to see the prices in €EUR of $USD if you'd like to see the most up to date currency converted prices.
• Buy now. Pay later with Klarna.
  • Buy Now, Pay Later is HERE
    
    We're excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.
    It's a safe and simple way to get the stuff you want, when you want it.
    
    SHOP
    Add items to your basket and press the Checkout button when you are ready to place your order.
    
    CHECKOUT
    When you get to our checkout page, you will be asked to confirm your delivery country, which will present you with the delivery options available to you.
    Next you will be asked to enter your email address and billing address. You will be asked for your Date of Birth at this point which is an optional field. If you do not choose to enter your Date of Birth, you will not be eligible for our ‘Pay Later' and ‘Pay in 3' payment options.
    
    After entering your shipping address, you will be shown the three payment options from Klarna:
    
    3 interest-free instalments.
    This option allows you to spread the cost of your TruffleShuffle order over three equal instalments taken from your credit or debit card. Your first payment is collected when your order is shipped, the second payment will be collected 30 days after your order was shipped and the third, final payment will be taken in another 30 days – so that makes three equal payments over 60 days. There are no fees or interest associated with this payment option, there is no credit check and there is no impact on your credit score.
    
    Klarna will notify you before payments are taken from your card and you can always check in on the status of your payments in the Klarna app or on the Klarna website.
    
    Pay later.
    This option allows you to enter your card details today, have your order shipped today and Klarna will not charge your card until 30 days after your order is placed. There are no fees or interest associated with this payment option, there is no credit check and there is no impact on your credit score.
    Klarna will notify you before payments are taken from your card and you can always check in on the status of your payments in the Klarna app or on the Klarna website.
    
    Pay with card.
    Choose this option to pay for your order in full on your credit card at the point of ordering.
    
    What is Klarna?
    Klarna are a bank and payment provider from Sweden that takes complete responsibility for your payments to TruffleShuffle and 200,000+ other online stores. Over 100 million shoppers throughout the World have trusted Klarna to safely make their payments.
    
    For more information or to manage your Klarna account visit klarna.com
• Do I need an account?
  • You don't need an account with us however this does allow you to see a record of your order history! Set up is super easy – just click here to get started.
    
    Alternatively, you can check out as a guest however we do suggest leaving us your email address under the ‘Contact Information' section on the checkout page so that we can get in touch should we need to.
• Where do I enter a discount code?
  • The discount code will need to be entered in the basket, before you checkout.
    Simply click on the blue ‘Gift Voucher Code' link and enter the code in the box provided. As soon as you click ‘Apply,' provided the order is eligible, the discount will then be applied to your order.
    
    As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and will have an expiry date.
    You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website or you can also check out the banner showing the discount on the website.
• I forgot to put in my discount code!
  • No problem! Simply get in touch with us quoting the discount code and your order number. Providing the order is eligible we can apply the discount our end and refund the discounted amount straight back via your original payment method.
• Do you offer an NHS discount?
  • Yes! We've partnered with The Blue Light Card to offer an exclusive 15% discount for the Emergency Services, NHS, social care sector and Armed Forces.
    
    To claim your discount, you will need to:
    
    1. Log into your Blue Light account account and head to the TruffleShuffle page to find the current discount code. (You can register for a Blue Light Card via their website if you don't have an account already.)
    
    2. Enter the promotional code in your basket before you checkout.
    
    This code cannot be used in conjunction with any other offer or promotion. Other exclusions apply and these can be found on the Blue Light website.
• How can I buy a gift voucher?
  • Awesome – please head to our gift voucher section here
• Do you offer gift wrap?
  • Yes! We offer giftwrap on most of our items and you select this as an option in your basket. It costs £2.99 per item and we use our awesome, bespoke TruffleShuffle gift wrap which is perfect for any occasion.
    
    Click here for a sneak peek...

Delivery

• Delivery in detail
  • Here's a full run down of all our delivery options! Unsure of anything? Please just get in touch - you can call us on +44 117 982 8884, send us an e-mail or live chat us.
    
    

    UK SHIPPING OPTIONS
    Royal Mail 48 (2-5 working days)	£3.95 (FREE on orders over £40)
    Royal Mail Tracked 24 (1-2 working days)	£5.95
    Next Day or Nominated Day Delivery	£9.95

    
    
    

    WORLDWIDE SHIPPING OPTIONS
    Royal Mail Airmail Delivery (4-10 working days depending on location)	£5.95
    Royal Mail International Tracked (4-10 working days depending on location)	£12.95

• How long will delivery take?
  • Royal Mail First Class - Usually delivered 1-3 working days after your order has been dispatched and your parcel should just pop through your letterbox so you don't even need to be at home.
    
    Royal Mail Recorded Delivery - Usually delivered 1-2 working days after your order has been dispatched. This option provides a tracking number and proof of delivery once your parcel has been delivered. Your parcel will need signing for on arrival.
    
    Royal Mail Special Delivery - This delivery option is guaranteed for next day delivery (including Saturday). Your parcel is fully trackable and will need signing for on arrival.
    
    For orders being shipped outside of the UK, we aim to deliver to Western European destinations within 4-5 working days, Eastern European destinations within 6-7 working days and worldwide within 9-10 working days.
    
    As our standard airmail service does not carry a delivery guarantee, we advise that orders can take up to two weeks to be delivered in some exceptional circumstances.
    
    If your delivery estimate has passed, please check your tracking number if you have one or just get in touch by phone on +44 117 982 8884, e-mail or live chat us here, quoting your name, order number and the complete delivery address and we will look into it straight away for you.
• What is your cut off time?
  • If you place your order by 3pm (GMT) Monday-Friday we will ship your order on THE SAME DAY. Orders placed after 3pm on a Friday will not be despatched until the following Monday. And if you place your order on a bank holiday, it won't be dispatched till the next working day. This will all be confirmed for you at checkout too where we give you predicted delivery dates (or guaranteed if you go for our Next or Nominated Day service.)
• Where do you deliver?
  • We deliver to the following countries:
    
    

    Australia	Germany	Luxembourg	Switzerland
    Austria	Gibraltar	Malta	Turkey
    Belgium	Greece	Monaco	UK
    Canada	Greenland	Netherlands	USA
    Croatia	Hong Kong	New Zealand
    Cyprus	Hungary	Norway
    Czech Republic	Iceland	Poland
    Denmark	Ireland	Portugal
    Estonia	Italy	Slovakia
    Finland	Japan	Spain
    France	Latvia	Sweden

• What about customs charges?
  • We rarely get reports of customers being faced with customs fees; however, depending on your country, you may need to pay customs fees or import duty if prompted. We recommend checking your country's customs charges and threshold prior to ordering to avoid disappointment, as we are unfortunately unable to cover customs charges.

Returns

• How do I return an item?
  • You can return an item to us by filling in the returns form on your delivery note and following the simple instructions there. If you are unhappy with any aspect of your order or if there is anything else you are unsure about, please give us a call on 0117 982 8884 or drop us an email or live chat.
    
    If you have lost your returns form, you can print a new one here.
    
    Please include as much information as possible on your returns form, including your details, what you would like us to do with the return (we can offer a replacement in a different size, an exchange for another item, or a refund).
    
    Our returns address is:
    TruffleShuffle.com
    Unit 7, Third Way
    Avonmouth
    Bristol
    BS11 9HL
    
    When posting an item to us, please make sure to hold on to your proof of postage (the receipt you get from the Post Office).
    
    For anything else, please contact us – we are always happy to help!
• How long do I have to return an item?
  • You have 60 days from the date of your order to return an item to us – we extend this even further at Christmas so any item purchased from 1st October can be returned up till 17th January.
• How long do returns take?
  • Our returns team process all of our returns the day they're received so super speedy!
• Something from my order is missing/faulty/incorrect – what do I do?
  • If you're unlucky enough to receive a faulty or incorrect item or you're missing something from your order we're really sorry for the error (it doesn't happen very often, we promise!) Please give us a call on +44 117 982 8884, send us an e-mail or live chat us and we will fix it for you, pronto and with the minimum fuss we promise!
• How do I return a gift I didn't buy?
  • If you know the original order number, you can print a returns form here and just follow the instructions to get the item back to us. Make sure you let us know your new delivery address and we'll ship your exchange directly to you. Any refunds will be applied to the original purchaser. If not – please just get in touch. Give us a call on +44 117 982 8884, send us an e-mail or live chat us and we can advise.
• Full returns policy (the boring bits!)
  • We can only accept items returned to us within 60 days from the date your order was despatched.
    
    Items must be returned to us in an unworn and unwashed condition, deemed fit for resale. Please ensure goods are returned to us in their original packaging (where applicable). Some items are not returnable due to hygiene reasons and this will be stated on the website.
    
    The items are your responsibility until they reach us; therefore, it is advisable to use a tracked delivery service or First Class post, with a proof of postage.
    
    As soon as we receive your return we will process your exchange/refund request straight away and send you an email to confirm it's been done. We process all returns on the day they are received back to us so we can be as efficient as possible for you.
    
    If a discount was applied to your order, the amount refunded will be adjusted accordingly.
    
    If you have received a faulty or incorrect item, or if you are not happy with any aspect of your order, we're ever so sorry. Please contact us prior to returning the item so that we can sort this for you.
• Distance selling regulations
  • Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from TruffleShuffle for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.