Delivery
FREE Delivery By Amazon
...when you spend £50 or more! (£3.95 otherwise)
Order before 5pm (Mon - Fri) and we'll ship it out the same day!
(Tracked 1-2 day service)
Royal Mail Tracked 24 Delivery
...if you'd prefer your parcel to be delivered by your local postie! £5.95
Order before 5pm (Mon - Fri) and we'll ship it out the same day!
(Tracked 1-3 day service)
Royal Mail Local Collect
...if you're not going to be home, collect it from a post office of your choosing at your convenience! £5.95
Order before 5pm (Mon - Fri) and we'll ship it out the same day!
(Tracked 1-3 day service)
DHL Next Day or Saturday Delivery*
...when you're in need of a speedy delivery or specific delivery date! £9.95
Order before 3pm (Mon - Fri) and we'll ship it out the same day!
(Next day, Monday-Saturday or nominated delivery date)
*(Some exceptions apply)
Help
- Thanks for stopping by! If you have any questions about ordering from us, they'll hopefully be covered here but if not, please don't hesitate to get in touch.
Our customer care team are real people (no robots here!) and love to help.
During office hours (Mon-Fri, 9am – 5pm GMT)
You can give us a call on 0117 982 8884 (+44 1179828884 if you're outside of the UK.)
Or click here to chat to us live
Or WhatsApp us on 074 0055 5500 ( +44 74 0055 5500 if you're outside of the UK.)
Outside of office hours (and bank holidays)
Please drop us an email to help@truffleshuffle.co.uk and we'll get back to you ASAP.
PS We pride ourselves on our awesome customer service so if you're unhappy with any aspect of your order whatsoever, please contact us so we can put it right, pronto!
- Thanks for stopping by! If you have any questions about ordering from us, they'll hopefully be covered here but if not, please don't hesitate to get in touch.
Delivery in detail
- Here's a full run down of all our delivery options! Unsure of anything? Please just get in touch - you can call us on +44 117 982 8884, send us an e-mail or live chat us.
UK SHIPPING OPTIONS
Delivery By Amazon
1-2 Day Delivery£3.95 (FREE on orders over £50)
Royal Mail Tracked 24 Delivery
1-3 Day Delivery£5.95
Royal Mail Local Collect
1-3 Day Delivery£5.95
DHL Next Day or Saturday Delivery
Next Day or choose your preferred delivery date£9.95(Some exceptions apply)
We offer a number of international shipping options depending on where you would like us to send your order. International shipping costs are calculated based on the delivery country and weight of the items in your order and will be confirmed at checkout for you.WORLDWIDE SHIPPING OPTIONS
DHL Express
(1-2 working days depending on location)Prices starting from £11.95
DHL Economy
(2-4 working days depending on location)Prices starting from £11.95
UPS Express
(2-4 working days depending on location)Prices starting from £12.95
- Here's a full run down of all our delivery options! Unsure of anything? Please just get in touch - you can call us on +44 117 982 8884, send us an e-mail or live chat us.
How long will delivery take?
- Delivery By Amazon - This is a fully tracked 1-2 day delivery service. This option provides a tracking number, email and/or SMS updates and proof of delivery once your parcel has been delivered.
Royal Mail Tracked 24 Delivery - Usually delivered 1-3 working days after your order has been dispatched. This option provides a tracking number and proof of delivery once your parcel has been delivered.
Royal Mail Local Collect – Usually delivered 1-3 working days after your order has been dispatched. You will be notified by email and/or text message when your parcel is ready to be collected from your selected Post Office.
DHL Next Day or Saturday Delivery* – This is a fully tracked, next day delivery service. Or you can select a nominated delivery date at the checkout to ensure you receive your parcel on a specific date. This option provides a tracking number and proof of delivery once your parcel has been delivered.
*This service is unavailable to addresses in Northern Ireland, Channel Islands, Isle of Man, Scilly Isles and Scottish Highlands.
For orders being shipped outside of the UK, we aim to deliver to deliver within 2-5 working days depending on your country, predicted delivery dates are advised at checkout.
If your delivery estimate has passed, please check your tracking number or get in touch by phone on +44 117 982 8884, e-mail or live chat us here, quoting your name, order number and the complete delivery address and we will look into it straight away for you.
- Delivery By Amazon - This is a fully tracked 1-2 day delivery service. This option provides a tracking number, email and/or SMS updates and proof of delivery once your parcel has been delivered.
What is your cut off time?
- If you place your order by 5pm (GMT) Monday-Friday we will ship your order on THE SAME DAY**Please note the cut off for DHL Next Day or Saturday Delivery is 3pm**
Orders placed after 5pm on a Friday will not be despatched until the following Monday. And if you place your order on a bank holiday, it won't be dispatched till the next working day.
This will all be confirmed for you at checkout too where we give you predicted delivery dates (or guaranteed if you go for our Next or Nominated Day service.)
- If you place your order by 5pm (GMT) Monday-Friday we will ship your order on THE SAME DAY**Please note the cut off for DHL Next Day or Saturday Delivery is 3pm**
Where do you deliver?
- We ship to most countries worldwide. Please check the Delivery Country drop down list within our checkout to see if your country is included. International shipping costs are calculated based on the weight of the items in your order and will be confirmed at checkout for you.
What about customs charges?
- We rarely get reports of customers being faced with customs fees; however, depending on your country, you may need to pay customs fees or import duty if prompted. We recommend checking your country's customs charges and threshold prior to ordering to avoid disappointment, as we are unfortunately unable to cover customs charges.